FW:

 

 

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From: Sally Thompson [mailto:SThompson@brownlumber.net]
Sent: Thursday, February 14, 2013 4:09 PM
To: 'WLivingston@northernbuildingsupply.com'
Subject: RE:

 

Hi Wayne,

 

I am sorry I just spoke to him today.  Rick suggested the same things – keep window covering open when it is so cold, maybe raise the room temperature, etc.   Homeowner  needs the Andersen condensation booklet and he also suggested  going on line and suggesting a site for the homeowner to read up on Condensation itself and how it affects all windows in the very cold time of the year.  I found a web-site  -  greenhouseguide.com  that you might look at before suggesting it to the homeowner.  Possibly seeing what a company other than a window company says about condensation.

Rick did say that the homeowner needs to know that the windows are not manufacturing the water.  

 

I realize you know all this – it is so hard to explain to the homeowner that this Is normal for all windows- especially new homes that are built so tight.  Do they have fans or anything that helps the air movement?

 

Sorry – not much help but maybe the websites might be a start.

 

Thanks Wayne,

Sally

 

 

 

Sally Thompson

Window and Door Specialist

Brown Lumber Co.

1701 S. Airport Rd.

Traverse City, MI   49682

 

231-947-1400

231-995-5693  -  Direct

231-946-9686  -  Fax

 

sthompso@brownlumber.net

 

From: Wayne Livingston [mailto:WLivingston@northernbuildingsupply.com]
Sent: Thursday, February 14, 2013 9:16 AM
To: Sally Thompson
Subject:

 

Sally; good morning

 

Did you have a chance to talk to Rick Mackinnon about what we should do with a condensation

Issue that I looked at last week? I think you were going to ask Rick what to do?

 

Wayne